Photocopiers & Printers

Our force of highly-trained field service engineers are strategically located, and the total number of engineers is decided based upon a number of important factors including total Machines in Field, model profile, print/copy volume, equipment density and the geographic nature of the region. Taking due consideration of all these factors, Solutions in Technology decides upon the number of engineers needed to meet its existing and future contractual obligations.

Our Service Scheduling system automatically selects the right engineer for the job, taking into consideration such things as which engineer has the skills to fix a specific problem, the distance that the engineer will need to travel to get to the job, and what parts the engineer will need to have on hand.

To allow us to assess the criticality of the call we communicate directly with the site, check machine history and volume/usage, and in the first instance, we would deploy the services of the help desk (if appropriate) followed by a site visit to repair.  Consumables are automatically ordered when required using our managed software solution which talks directly to your multifunctional device.

Our standard engineer onsite support operating hours are 08.30 to 17.30 Monday to Friday (excluding the UK and Scottish Public Bank Holidays). Once a service request has been logged, our call scheduling system delivers client calls according to their contracted SLA requirements directly to our local technicians who are fully trained and equipped to deal with the specific requirement.