About Us

We are an independent supplier of photocopiers, printers, multifunctional devices (MFD’s), production printers, wide format machines, telephone systems, IT Support, CCTV and related software technologies.

 

Established over 16 years ago, we have been supplying the UK with the latest technology and the best levels of service available in the industry for over a decade.

 

NOT ALL COMPANIES ARE THE SAME…

Solutions In Technology was established in 2004, by Simon Lacey and Richard Wilkins to supply business office solutions and services to cover all three aspects of the office equipment market place.

Solutions In Technology comprises of three business divisions, providing bespoke office printing solutions for companies within South Wales and the West Counties of England. We have a purpose built head office based in Cwmbran, South Wales comprising of four large business units recently renovated to a high standard for our customers and team to operate from. In 2012 due to continued expansion and to further meet customer demand we opened an ofice in Swansea, and more recently opened an office in Bristol.

With an annual group turnover in excess of £7,500,000, a team of over 50 strong and a customer base of over 3500+ customers, this success has been driven by our capacity to adapt to the marketplace’s huge technological enhancements, which in turn has benefitted our customers with the latest technologies.  In order to continue this organic growth we take pride in offering outstanding customer care. We aspire to be the most respected Managed Service Provider in South Wales and the West, providing informative, customer-focused solutions on time and within budget.

Whatever your size of company, we offer solutions to suit you, therefore at Solutions in Technology you are not automatically ‘shoe-horned’ into a monthly service plan which may not benefit your way of working. We can help you save money, not just by improving your systems and increasing productivity by reducing down time, but by conducting audits on your current systems to help you find a more cost-effective and reliable solution for you.

Solutions in Technology embody and demonstrate the attributes of a Lexmark Business Solutions partner at the highest of levels.

Their deep technical understanding and adoption of our technologies, services and propositions are truly formidable in this fast paced and ever-changing world of Information Technology, Document Output/Management and Managed Services.

As an accredited Diamond status partner, we enjoy open, informal and positively frank communication lines between Solutions Technology (the partner) and Lexmark UK (the vendor) which ultimately benefits their customers who choose this partnership.

Gary Smith

UK Sales Manager, Lexmark International Limited

Solutions In Technology are one of Konica Minolta’s fastest growing authorised dealers, and are at the pinnacle of any recommendation I am asked to provide, both in respect of their sales skills and their after sales service.

They are an extremely professional business that has been built on solid ethics, commercial integrity and reliability. 

This is quite evident throughout the company.

Konica Minolta has awarded Solutions In Technology their prestigious Service Accreditation Award recognising their ability to market and service our products to a very high standard.

Their sales practice is very simple yet effective.

Colin Hayes

UK Partner Account Manager, Konica Minolta

16 Years and still growing…

It is an exciting time here at Solutions In Technology as we begin our 16th year in the business.  We have grown from a small start-up with two founding members; Simon Lacey, Group Technical Director, and Richard Wilkins, Group Sales Director, to a vibrant 50 strong team providing and empowering the Telephone systems and Photocopiers of mid-market customers across the UK.

Simon Lacey, Technical Director remarks; ‘The Office workplace is obviously an incredibly different place from where we started in 2004 and the speed at which technology adapts to support competitive business practices is mind blowing.  We have met these changes and challenges by investing heavily in the team and choosing to work with market leading products and services which ensures we remain the best Office Equipment specialists in Wales and the west of England.

As we move into 2020, SIT will continue to strive for excellence by growing from within, expanding our offerings and looking for new, emerging talent and technologies.  This will enable us to continue to provide our customers with the service they need to make a real business impact.’

Working with us is as easy as 1, 2, 3

Choosing the right supplier is a decision which deserves careful consideration.  With over 16 years experience in helping businesses, we’re here to help educate you on the important considerations. Your business is unique.  This is why you need to ensure that you are picking the right products, services and suppliers that suit your individual needs.

1

Meet your Account Manager

Our dedicated Account Managers take great pride in building relationships with customers, ensuring we listen to what you need, not what we can sell you.

2

Complete Paperwork

Once your happy with the proposed solution for your business, your account managers will prepare any paperwork making it quick and easy.

3

We do the rest

Our dedicated Installation Manager will oversee the entire process working with your account manager to ensure we deliver your solution and keep you informed.

Why Choose Us

Consultation

At the initial consultation we’ll recommend ways that you can enhance your workplace efficiency and profitability, analysing your bills to identify potential savings

Competitive Pricing

We help you take control of your telecom and copier expenditure because getting a high quality, stress-free service shouldn’t have to cost a premium..

Installation Management

Installation will be carefully managed and planned to suit around your working hours and needs.  Our dedicated installation manager will manage this process on your behalf.

Local Business

As a local business we seek to build lasting professional relationships with every client, big or small. We deliver products and services with honesty and integrity, using a team of dedicated, knowledgeable and personable staff.

Fully Trained Technicians

With a local service centre, coupled with our unique service offering we are able to respond quickly to any service issues. Our manufacturer trained, fully qualified engineers allow us to diagnose and resolve service calls over the phones straight away.

Support

We monitor the function and performance of your equipment. Updates are sent automatically to our team, alerting engineers to any problems or faults with your equipment, or when service maintenance is required.

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